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Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1 - 2 business days


Shipping on weekends and national holidays will vary per shipping method. Should we be experiencing any high volume delays we will provide a notice to the email associated with your order to provide further instructions and timeframes.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.


Shipment from

Estimated delivery time

Shipment cost

United States

4-9 business days

Free

United Kingdom

4-9 business days

Free

European Union

5-13 business days

Free

Other

15-20 business days
Free

*Please be aware several of our products are not sold in APO/FPO Addresses, Alaska, Barbados, Guam, Hawaii, India, Kosovo, and Kuwait


Shipment to P.O. boxes or APO/FPO addresses

Please be aware we do not ship to P.O. or APO/FPO addresses

Shipment confirmation and order tracking

You will receive an order confirmation within 24 hours of placing your order, and a separate notification with your tracking number 1-2 business after receiving your confirmation.

Customs, duties, and taxes

Total Ace Wellness is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Total Ace Wellness is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Over 80% of our products ship globally to the United Kingdom, European Union, South America, Canada, and Asia. Please be aware a majority of our products do not ship to APO/FPO Addresses, Alaska, Barbados, Guam, Hawaii, India, Kosovo, and Kuwait.

Total Ace Wellness holds the right to cancel or limit product orders based on international product shipping availability. 

Returns Policy

Free return within 15 days for any reason. Please click here to learn more about our return policy.


For more information, email support totalacewellness@outlook.com.

Return Policy

Free return within 15 days for any reason

24/7 Customer Service

Day or night contact us regarding returns, orders, or general product questions.

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